Serenely.
General Conditions of Sale
General Conditions of Sale
Last updated: 29/11/2025
1. Scope
These Terms and Conditions apply to all orders placed on the website by a consumer acting for personal purposes. Placing an order implies full and unreserved acceptance of the Terms and Conditions in effect on the date of the order.
2. Products
The jewelry offered is handcrafted, unique pieces made of sterling silver (925 or 950) and adorned with genuine Tahitian pearls. Variations may occur due to the handcrafted nature of each piece. Product descriptions detail the essential characteristics.
3. Price
Prices are shown in euros including VAT, excluding delivery charges. For orders outside of Portugal, customs duties or local taxes may apply and are the responsibility of the customer. Honu Handmade Jewellery reserves the right to change prices at any time without prior notice.
4. Ordering and payment
Orders are placed directly on the website. Payment is due upon ordering, via the secure payment methods offered (credit card, PayPal, Multibanco, etc.). An order is only final after payment confirmation.
5. Delivery
Deliveries are made from Portugal, within Europe and internationally, via the carriers selected during checkout. Shipping costs are displayed before confirmation. The customer is responsible for the accuracy of the shipping information provided.
PLEASE READ BEFORE ACCEPTING YOUR PACKAGE:
If your package appears damaged or to have been opened, we invite you to:
Either refuse the package due to non-conformity.
Either accept the package while leaving a note describing the problem(s) with the delivery person.
Important: You have the right to inspect your goods before accepting them, and the delivery driver is obligated to accept your reservations. Without reservations on your part, no recourse against the carrier will be possible.
6. Cancellation and returns
In accordance with Portuguese law and European Directive 2011/83/EU, the customer has 14 days from receipt of the goods to exercise their right of withdrawal, except for personalized products and earrings. The customer is fully responsible for the return shipping costs, including tracked and insured shipping up to the market value of the goods. Items must be returned unworn, in their original condition, and in their original packaging.
6.1 Right of withdrawal – Procedures for returning the jewelry
In the event of exercising the right of withdrawal within the legal period of 14 days following receipt of the goods, the customer shall bear the direct costs of returning the goods, in accordance with Article 13 of Decree-Law No. 24/2014, of 14 February¹, unless the professional has expressly agreed to bear them.
¹ Portuguese Decree-Law transposing European Directive 2011/83/EU on consumer rights, applicable to distance and off-premises contracts, in force in Portugal.
A cancellation form must be sent to us by email within the specified period. Download the form here .
The piece of jewelry must be:
- Perfectly protected and packaged in its original packaging to prevent any damage during transport
- Returned via tracked delivery (e.g., registered mail or courier with tracking number)
- Insured up to its purchase value including VAT, covering the risks of loss, theft or damage during transport.
The return is entirely at the customer's own risk.
In the event of loss, theft or damage to the returned item, without proof of tracked shipping or insurance covering the declared value, no refund can be claimed.
The refund
The refund will be processed within a maximum of 14 days from the date we are informed of your decision to withdraw. However, we may withhold the refund until we have received the goods back or until you have provided proof of shipment (tracking number), whichever comes first. The refund will be issued via the same payment method used for the original order.
Earrings, jewelry sets containing earrings and personalized, engraved or custom-made items are not eligible for return, except in the case of a proven manufacturing defect.
6.2 Exceptions to the right of withdrawal
In accordance with Article 17 of Decree-Law No. 24/2014 of February 14, certain orders are excluded from the right of withdrawal. These include:
- Custom orders
The right of withdrawal does not apply to jewelry made according to the customer's specifications or personalized (engraving, particular dimensions, choice of a pearl or metal, custom design, etc.).
For hygiene and health protection reasons, earrings cannot be returned if they were delivered in sealed packaging and that packaging has been opened or unsealed after delivery.
- Jewelry sets containing earrings
When earrings are an integral part of a jewelry set (parade) sold as an indivisible item, the right of withdrawal will not be accepted if the sealed packaging containing the earrings has been opened, due to applicable hygiene standards.
Return address:
Honu Handmade Jewellery
Isabelle BENATOUIL
Rua Virginia Quaresma 29
2925-040 Azeitao - Portugal -
7. Legal Guarantees
In accordance with Portuguese Decree-Law No. 84/2021, the Portuguese Civil Code and European Directive (EU) 2019/771, all jewelry sold by Honu Handmade Jewellery benefits from the legal guarantee of conformity and, where applicable, the guarantee against hidden defects.
7.1 Legal guarantee of conformity
The legal guarantee of conformity applies to defects existing at the time of delivery of the product. The customer has two years from the date of delivery to invoke this guarantee.
A lack of conformity can manifest itself, for example, through:
- a faulty weld,
- a piece of jewelry that did not match the description provided.
- a structural malfunction of the product.
- a pearl presented as natural but which is not.
A defect affecting the quality or intended use (e.g., an undisclosed inclusion, a concealed treatment of a stone). Abnormal wear or breakage due to a hidden defect.
The customer has 6 months from the discovery of the defect to report it in writing to Honu Handmade Jewellery's customer service, accompanied by proof of purchase and photographs illustrating the problem observed.
When a defect is confirmed, the customer can choose between:
- free jewelry repair
- replacing the jewelry with an equivalent,
- or, if these solutions are impossible or disproportionate, a price reduction or cancellation of the contract with a full refund.
7.2 Warranty against hidden defects
In addition to the guarantee of conformity, Article 913º of the Portuguese Civil Code and following articles provides that the customer may exercise their right to the guarantee against hidden defects if the jewelry has a defect not apparent at the time of purchase, which renders it unfit for its intended use or significantly diminishes its value.
For example, if a serious and non-apparent defect renders the jewelry, stone or pearl unfit for its intended use (internal crack, undisclosed treatment, counterfeiting, etc.).
In this case, the customer has 6 months from the discovery of the defect to inform Honu Handmade Jewellery, and this must be done within 2 years from the date of delivery.
7.3 Warranty Exclusions
Legal guarantees do not cover:
- Normal wear and tear due to use and time
- Damage caused by shocks, falls, twisting, intentional or accidental damage, chemical contact, lack of maintenance or inadequate maintenance, improper handling.
- Natural oxidation of the metal or alterations related to the skin's pH,
- Interventions, repairs or modifications carried out by unauthorized third parties.
The legal guarantees apply automatically, without cost or formalities for the customer.
7.4 Precious Metals Compliance and Certification
All the jewelry offered on this site is made from precious metals legally authorized for sale in Portugal.
The products are tested and certified by Contrastaria Portuguesa, a service of INCM – Imprensa Nacional Casa da Moeda, the official body responsible for the control and certification of precious metal articles. This control aims to verify that the items comply with the legal alloy of the declared metal. After analysis, the quality is guaranteed by the application of an official hallmark (guarantee mark) directly to the piece. This procedure is carried out in accordance with Portuguese precious metals law. Contrastaria Portuguesa
8. Intellectual Property
All creations, texts, photos and content on this site are protected by intellectual property rights. Any reproduction is prohibited without prior written authorization.
9. Applicable Law and Dispute Resolution
These Terms and Conditions are governed by Portuguese law. In the event of a dispute that cannot be resolved amicably, the customer may resort to Livro de Reclamações Eletrónico ( www.livroreclamacoes.pt ) or to an entity for extrajudicial resolution of consumer disputes recognized by the Direção-Geral do Consumidor.
CNIACC – National Center for Information and Arbitration of Consumer Disputes https://www.cniacc.pt/pt/
CACCL – Lisbon Arbitration Centre http://www.centroarbitragemlisboa.pt/
CIMPAS: Mediation and defense of insured persons https://www.cimpas.pt/
European Online Dispute Resolution (ODR) Platform
In accordance with Regulation (EU) No 524/2013, consumers in the European Union can also access the European online dispute resolution platform:
https://ec.europa.eu/consumers/odr/
This platform allows you to submit your complaint online and find a competent out-of-court dispute resolution body.
10. Partial disability
If any clause of these Terms and Conditions should be declared invalid or unenforceable, this will not affect the validity of the other clauses, which will remain fully applicable.
11. Non-waiver
Honu Handmade Jewellery's failure to exercise any right or enforce any provision of these Terms and Conditions shall not be construed as a definitive waiver of such right or provision.
12. Legal framework and professional authorizations
The website www.honu-bijoux.com is operated by Isabelle Jacqueline BENATOUIL, operating as a sole trader, NIF/IVA 301290741, CAE 32122, CAE 47770, activity declared in Portugal since 01/11/2024.
Industrial Activity Title for Jewellery No. T10726 , issued in accordance with Portuguese legislation governing the professions of goldsmithing, jewellery and jewelry making.
Title of Remote Retail Jewellery Trading Activity No. T10727 , authorising the sale of jewellery via means of remote communication (including online), in accordance with the Portuguese regulations in force.
These General Terms and Conditions of Sale ("GTC") define the rights and obligations of the parties in the context of the online sale of creations offered by Honu Handmade Jewellery.
