Récif corallien — univers Honu Handmade Jewellery

Serenely.

Complaints Policy

In accordance with Regulation (EU) 2013/524 and Portuguese Law No. 144/2015 of 8 September, any Honu Handmade Jewellery customer has the right to submit a complaint regarding a product or service provided.

Complaints can be addressed to:

By email to our customer service
By mail to the company's official address
Via the Livro de Reclamações Eletrónico , accessible online at the following address: www.livroreclamacoes.pt

We are committed to handling all complaints within a reasonable timeframe, with seriousness and diligence. Each complaint will receive a written response and, if necessary, a proposal for an amicable resolution.

The use of the Livro de Reclamações does not exclude the possibility for the customer to use an out-of-court consumer dispute resolution center registered on the official list of the Direção-Geral do Consumidor (www.consumidor.gov.pt).

Handcrafted

Every piece fully forged by hand, no casting

Certified Solid Silver

Hallmarked solid silver, certificate of authenticity included

3-Year Warranty

Legal warranty of conformity on all our creations

Secure Delivery

Insured and tracked delivery throughout Europe